Full-Scope Mechanical Services
How We Support Your Systems
RackAir follows a structured onboarding and service process designed to eliminate surprises from day one. Our staffing, processes, account management structure, and documentation standards are all designed around long-term service relationships, not one-time installations. Every client we take on gets a named account manager, a formal onboarding process, and a structured preventive maintenance program built around their specific equipment inventory.
System Assessment
We begin with a structured review of your mechanical systems, including equipment condition, TSSA compliance status, and any immediate risks. You get a clear picture of where things stand before any work begins.
Account Setup & Planning
A dedicated account manager is assigned to your portfolio. We establish service protocols, communication expectations, and maintenance schedules based on your equipment and operational needs.
Ongoing Service & Oversight
All service, maintenance, and repairs are tracked, documented, and reviewed over time. You have full visibility into system performance, deficiencies, and upcoming requirements.
What You Can Expect from Every Interaction
Our service model is built around predictability. Every client, regardless of portfolio size, receives the same level of documentation, communication, and accountability.
Response Within Two Hours
All service requests are acknowledged within two hours during business hours. Emergency calls are dispatched immediately with a confirmed ETA.
Documented Every Visit
Every site visit includes a written service record detailing system status, work completed, deficiencies, and recommended next steps.
Deficiencies Priced, Not Just Flagged
When issues are identified, you receive a clear repair recommendation with cost estimates so you can plan rather than react.
Invoicing That Matches the Work
Invoices are tied directly to work orders, with itemized labour and materials, and they are issued within five business days.
Annual Capital Planning Review
Each year, we review your equipment inventory and provide lifecycle insights to support budgeting and replacement planning.
TSSA Compliance Maintained as Standard
All regulated systems are kept compliant with up-to-date documentation and are ready for inspection at any time.
Our Services
RackAir supports the full range of commercial and multi-residential mechanical systems. Whether it is day-to-day service, preventive maintenance, or system upgrades, every service is delivered with the same structured approach and accountability.
HVAC Systems & Refrigeration
Ongoing service and support to keep your heating, cooling, and refrigeration systems running reliably.
Boilers, Chillers, and Cooling Towers
Maintenance and service that keep critical systems operating safely and efficiently.
Ventilation & Indoor Air Quality
Solutions that help maintain healthy, comfortable indoor environments.
Proactive Maintenance
Planned maintenance that helps prevent breakdowns and extend equipment life.
Professional Installation & Support
System upgrades and installations completed with long-term performance in mind.
Controls & Energy Management
Smart controls and system insights to help improve efficiency and reduce costs.
Mechanical Audits
Detailed system reviews that identify risk, prioritize work, and support planning decisions.
Energy Audits and Analysis
Data-driven assessments that uncover inefficiencies, reduce operational risk, and support smarter energy planning
Start the Conversation
Whether you want to schedule a mechanical system assessment or discuss your portfolio’s current service program, we’re here to help.